Interactive Voice Response (IVR) systems are essential for businesses looking to automate customer interactions. A professional and clear IVR prompt ensures that customers can navigate options effectively. If you already have a WAV file for your IVR prompts, you might need to convert it into a specific format compatible with your VoIP system or if you dont have wav files you can create using website Text to WAV converter https://www.narakeet.com/create/text-to-wav.html .
In this article, we’ll guide you through creating and converting IVR prompt audio files using two online tools: g711.org and 3CX Audio Converter.
Step 1: Understanding IVR Prompt Requirements
Before we dive into the tools, it’s important to understand that most IVR systems require audio files in a specific format. Common formats include:
- G.711 u-law (ULAW) or G.711 a-law (ALAW) codecs
- 8 kHz sample rate
- Mono channel (not stereo)
Having audio in the correct format ensures compatibility with VoIP systems, such as Asterisk, FreePBX, Grandstream, or 3CX.
If your existing IVR audio files are not in this format, you’ll need to convert them.
Step 2: Using g711.org for IVR Prompt Conversion
g711.org is a free, simple online tool that lets you convert your WAV files into G.711-compliant ULAW or ALAW formats.
Steps to Use g711.org:
- Prepare your WAV file: Ensure the file is clear and edited to the required voice prompts.
- Visit g711.org: Go to the website g711.org.
- Upload your file:
- Click on Choose File to upload your WAV file.
- Select conversion format:
- Choose ULAW or ALAW depending on your system requirements.
- Convert the file:
- Click Convert and wait for the process to complete.
- Download the file:
- Save the converted file to your computer.
This file is now optimized for IVR systems that use G.711 audio codecs.
Step 3: Converting WAV Files Using the 3CX Audio Converter
3CX Audio Converter is another excellent option for converting IVR audio files. It’s a free utility provided by 3CX and works perfectly for preparing files for VoIP platforms.
Steps to Use the 3CX Audio Converter:
- Download the 3CX Converter:
- Visit the 3CX documentation page and download the tool.
- Install the converter:
- Run the installation file and launch the tool.
- Upload your WAV file:
- Open the converter and click on Add Files to upload your WAV file.
- Choose the output format:
- Select the appropriate output format (e.g., 8kHz, Mono, G.711 ULAW/ALAW).
- Start the conversion:
- Click on Convert to process the file.
- Save the file:
- Once conversion is complete, save the file to your preferred location.
This tool ensures professional-quality conversions that are ready for use in any IVR system.