How to connect your Cloud Vicidial with your office Issabel PBX.
Vicidial is a powerful open-source call center software that is widely used by businesses to manage their call center operations. Issabel, on the other hand, is a popular open-source PBX (Private Branch Exchange) system that allows businesses to manage their phone systems. Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. In this blog post, we will guide you on how to connect your Cloud Vicidial with your office Issabel PBX.
Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. By following these simple steps, you can easily set up the connection between your Cloud Vicidial and your office Issabel PBX. This can help your business to streamline its communication processes and enhance customer service.
If you are planning to run campaign from cloud Vicidial and your PRI or SIP Trunk is connected to your local Issabel PBX . and which is not having a public IP and its behind the NAT and your internet connection is giving you a dynamic IP.
So you can not make IP to IP SIP trunk .
So we can make a SIP trunk in Issabel which will register with Cloud Vicidial .We are doing this because of Cloud Vicidial is having Static Public IP and it will not change.So it will be easy to make SIP trunk. We are using registration with authentication.
Below are the Vicidial Carrier configuration .
Here I have defined as below
[cloud]
disallow=all
allow=ulaw
type=friend
username=cloud
secret=cloud
host=dynamic
dtmfmode=rfc2833
context=trunkinbound
nat=force_rport,comedia
TEST1SIPTRUNK = SIP/cloud
exten => _791.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _791.,2,Dial(${TEST1SIPTRUNK}/${EXTEN:1},,To)
exten => _791.,3,Hangup
Here I have defined user name and password and host type for issabel to authinticate and register. and using prifix 791 to use this Trunk. 7 will be striped and the phone number will go 91XXXXXXXXXX and it will reach to Issabel PBX . There I have defined dial pattern to send call outside .So My calls will pass through by Issabel PBX.
Here are the my Issabel PBX Trunk Configuration with Vicidial on cloud.
host=cloud vicidial IP Address disallow=all allow=ulaw type=friend username=cloud secret=cloud dtmfmode=rfc2833 context=from-internal nat=force_rport,comedia Register String cloud:cloud@Cloud vicidial IP address
Under the Incomming setting configure the Register String
To Router call outside just used dial Plan on the trunk
