A Step-by-Step Guide to Port Forwarding on MikroTik Router for Vicidial Remote Agents
In today’s remote work landscape, maintaining a seamless connection between your Vicidial call center software and remote agents is crucial. One way to achieve this is by correctly configuring port forwarding on your MikroTik router. This guide will walk you through the process, ensuring your remote agents can access Vicidial without any hiccups.
Why Port Forwarding Matters
Port forwarding is essential for enabling external access to specific devices or services within your local network. In the context of Vicidial, it allows remote agents to connect to the call center software securely. Without proper port forwarding, remote access can be challenging or impossible.
Before diving into the configuration, make sure you have the following:
A MikroTik router.
Access to the router’s web interface or Winbox.
Vicidial already set up and running within your local network.
How to setup your IT Infrastructure for Work From Home in low cost with open source secure industry standard technologies.
Here I am going to talk about talk about small and medium size offices and companies who are not able to invest big amount to upgrade or migrate there IT infrastructure for there workers to work from home in the COVID pandemic .
There are few things mostly you are using in the office as IT infrastructure as end user. if that IT infrastructure is available at your home then mostly people can work from home easily.
I am taking a small office example scenario with 30 employees which you require to work from home.
If you are trying to access mikrotik router through winbox and you are confirm your admin password is wright and its not getting you login through winbox. You tried to login through Router console locally and you are able to login. but through winbox you are getting below error.
its giving Error : wrong username or password
So This is because your router has been compromised and the hacker has denied all logins from any IP address except his IP address . like below image.
Now you will have to remove there IP address to access through winbox.
1- Login in to your Mikrotik router console
2- go to under user /user >edit admin address and press Enter