A Step-by-Step Guide to Port Forwarding on MikroTik Router for Vicidial Remote Agents
In today’s remote work landscape, maintaining a seamless connection between your Vicidial call center software and remote agents is crucial. One way to achieve this is by correctly configuring port forwarding on your MikroTik router. This guide will walk you through the process, ensuring your remote agents can access Vicidial without any hiccups.
Why Port Forwarding Matters
Port forwarding is essential for enabling external access to specific devices or services within your local network. In the context of Vicidial, it allows remote agents to connect to the call center software securely. Without proper port forwarding, remote access can be challenging or impossible.
Before diving into the configuration, make sure you have the following:
A MikroTik router.
Access to the router’s web interface or Winbox.
Vicidial already set up and running within your local network.
How to connect your Cloud Vicidial with your office Issabel PBX.
Vicidial is a powerful open-source call center software that is widely used by businesses to manage their call center operations. Issabel, on the other hand, is a popular open-source PBX (Private Branch Exchange) system that allows businesses to manage their phone systems. Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. In this blog post, we will guide you on how to connect your Cloud Vicidial with your office Issabel PBX.
Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. By following these simple steps, you can easily set up the connection between your Cloud Vicidial and your office Issabel PBX. This can help your business to streamline its communication processes and enhance customer service.
If you are planning to run campaign from cloud Vicidial and your PRI or SIP Trunk is connected to your local Issabel PBX . and which is not having a public IP and its behind the NAT and your internet connection is giving you a dynamic IP.
So you can not make IP to IP SIP trunk .
So we can make a SIP trunk in Issabel which will register with Cloud Vicidial .We are doing this because of Cloud Vicidial is having Static Public IP and it will not change.So it will be easy to make SIP trunk. We are using registration with authentication.
Vicidial has given many security options to secure your server as below
• White List (ViciWhite)– Blocks all access except for IPs specifically defined in a ViciDial IP List
• Black List (ViciBlack)– Block any IP specifically defined in a ViciDial IP List (Defaults to SIP/IAX/RTC)
• Dynamic List (ViciBox Dynamic Portal)– Allows agents to manually authenticate with a portal to gain access to ViciDial
• VoIPBL – Community generated list of known SIP attackers, works the same as a Black List
• GeoBlock – Block IPs based on their assigned geographical location, similar to the Black List
ViciWhite is the best method to secure your Vicidial server.
Step -1 Enable IP Lists under admin > System Setting
How to create scripts in Vicidial for Inbound or Outbound Campaign
Script will show the content which we will configure in the script screen on agent screen . when calling to outbound campaign number or call is coming to inbound campaign .
for example I have created a script for outbound campaign to just just the agent name who is calling and to whom he is calling. its depends upon how much data you have related to the you are calling or receiving call.
Your script will show under script tab as in below image .