How to troubleshoot CallerID issues on a FXO

The Digium® X100M FXO module and X400M FXO module are daughter cards that allow Digium® analog cards to terminate analog telephone lines (POTS).

This document is intended to be a brief description of toublehsooting steps that Digium’s customers can take to resolve Caller ID issues on their Asterisk Server.

Requirements

At least one analog line.
A regular analog phone with Caller ID display feature
Fully configured Asterisk server with the latest version of DAHDI and Asterisk

Troubleshooting Steps

A Caller ID issue could be caused by several factors. This section explores the possibility that the issue could be located at the telco or by noise on the lines.
Connect an analog phone to the demarcation point. In telephony, the demarcation point is the point at which the telephone company network ends and connects with the wiring at the customer premises.
Place a call — using another line or mobile phone — from the PSTN to the analog phone connected at the demarcation point and check if the phone displays Caller ID. If the Caller ID information is not being shown by the phone, please contact your telco and ask them how to enable this feature.
Otherwise, please disconnect the phone and plug it to the line that is directly connected or closest to your Asterisk server and repeat the test call.
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