How to reset issabel admin password
If you forgot the Issabel Admin password and you are not able to login .
You can reset the password using SSH access .
1- Login to Issabel using root
2- run the below command
it will ask for to change passwords .
How to secure Vicidial on Public IP.
Vicidial has given many security options to secure your server as below
• White List (ViciWhite)– Blocks all access except for IPs specifically defined in a ViciDial IP List
• Black List (ViciBlack)– Block any IP specifically defined in a ViciDial IP List (Defaults to SIP/IAX/RTC)
• Dynamic List (ViciBox Dynamic Portal)– Allows agents to manually authenticate with a portal to gain access to ViciDial
• VoIPBL – Community generated list of known SIP attackers, works the same as a Black List
• GeoBlock – Block IPs based on their assigned geographical location, similar to the Black List
ViciWhite is the best method to secure your Vicidial server.
Step -1 Enable IP Lists under admin > System Setting
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How to create scripts in Vicidial for Inbound or Outbound Campaign
Script will show the content which we will configure in the script screen on agent screen . when calling to outbound campaign number or call is coming to inbound campaign .
for example I have created a script for outbound campaign to just just the agent name who is calling and to whom he is calling. its depends upon how much data you have related to the you are calling or receiving call.
Your script will show under script tab as in below image .
Continue reading How to create scripts in Vicidial for Inbound or OutBound Campaign
How to change default Vicidial login 6666 to admin other name
After fresh setup of vicidial its gives you default login and password as 6666 and 1234 .
you can change default login 6666 to admin or as you want .
1- Login to your server
2- login to mysql
mysql -u root -ppassw0rd
update vicidial_users set user='admin' where user='6666';
It will change all records related to this user .
its is good to change due to security issue.
How to configure firewall IPTABLES on Vicidial on cloud .
If you are hosting your Vicidial on the cloud then there are big issue with illegal’s SIP registration attacks and illegal’s calls issue.
So its better to block every thing allow your IPs and RTP packets . this need to be done very carefully otherwise you will lock your self.
Here I am giving an example step by step . and I hope someone can come up some good addition to secure more .
Access your server by ssh
iptables -N SIP
iptables -A INPUT -i lo -j ACCEPT
iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT
iptables -A INPUT -s X.X.X.X -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -s 184.108.40.206/32 -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -p udp --dport 5060 -j SIP
iptables -A INPUT -p udp --dport 5060 -j DROP
iptables -A INPUT -p udp --dport 5061 -j SIP
iptables -A INPUT -p udp --dport 5061 -j DROP
iptables -A INPUT -p udp --dport 10000:20000 -j ACCEPT
iptables -I INPUT 1 -i ens192 -p tcp --dport 80 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -I INPUT 2 -i ens192 -p tcp --dport 443 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -A SIP -s X.X.X.X/32 -j ACCEPT
iptables -P INPUT DROP
iptables -P FORWARD DROP
iptables -P OUTPUT ACCEPT
/sbin/service iptables save
Continue reading How to configure firewall IPTABLES on Vicidial on cloud
How to Configure GOIP GSM Gateway on Vicidial Hosting on Cloud
If you are planning to use GOIP GSM gateway for outbound and inbound campaign and your Vicidial is hosted on the cloud.
you have to take following steps to use GOIP GSM gateway on the cloud.
1- Go to Admin > Carriers > Add A New Carrier
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Sorry there are no leads in the hopper for this campaign.
You have just created campaign and there are no leads in campaign .Now agent is trying to login and getting error Sorry there are no leads in the hopper for this campaign.
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MANUAL DIAL option not showing on Agent Screen on Vicidial.
When Agent login in to campain and he is not getting MANUAL DIAL option on the screen
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How to setup your IT Infrastructure for Work From Home in low cost with open source secure industry standard technologies.
Here I am going to talk about talk about small and medium size offices and companies who are not able to invest big amount to upgrade or migrate there IT infrastructure for there workers to work from home in the COVID pandemic .
There are few things mostly you are using in the office as IT infrastructure as end user. if that IT infrastructure is available at your home then mostly people can work from home easily.
I am taking a small office example scenario with 30 employees which you require to work from home.
Simple small office network diagram .
Continue reading How to setup your IT Infrastructure for Work From Home
How to enable call forwarding from SIP extension Softphone or Analog Phone if you are using Asterisk PBX or Issabel PBX .
From the Softphone or Analog Phone
Dial *72 with number where you want to forward the call for example I want to forward my all calls on
my mobile no 83199999 then i will dial *7283199999 make sure you are able to dial outside from your phone . and add prefix which you dial for outside calls.
To Disable Call Forwarding