Category: IP Telephony

A Step-by-Step Guide to Port Forwarding on MikroTik Router for Vicidial Remote Agents

A Step-by-Step Guide to Port Forwarding on MikroTik Router for Vicidial Remote Agents

In today’s remote work landscape, maintaining a seamless connection between your Vicidial call center software and remote agents is crucial. One way to achieve this is by correctly configuring port forwarding on your MikroTik router. This guide will walk you through the process, ensuring your remote agents can access Vicidial without any hiccups.

Why Port Forwarding Matters

Port forwarding is essential for enabling external access to specific devices or services within your local network. In the context of Vicidial, it allows remote agents to connect to the call center software securely. Without proper port forwarding, remote access can be challenging or impossible.

Prerequisites

Before diving into the configuration, make sure you have the following:

  1. A MikroTik router.
  2. Access to the router’s web interface or Winbox.
  3. Vicidial already set up and running within your local network.

Continue reading A Step-by-Step Guide to Port Forwarding on MikroTik Router for Vicidial Remote Agents

How to connect your Cloud Vicidial with your office Issabel PBX

How to connect your Cloud Vicidial with your office  Issabel PBX.

Vicidial is a powerful open-source call center software that is widely used by businesses to manage their call center operations. Issabel, on the other hand, is a popular open-source PBX (Private Branch Exchange) system that allows businesses to manage their phone systems. Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. In this blog post, we will guide you on how to connect your Cloud Vicidial with your office Issabel PBX.

Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. By following these simple steps, you can easily set up the connection between your Cloud Vicidial and your office Issabel PBX. This can help your business to streamline its communication processes and enhance customer service.

If  you are planning to run campaign from cloud Vicidial and your PRI or SIP Trunk is connected to your local Issabel PBX . and which is not having a public IP and its behind the NAT and your internet connection is giving you a dynamic IP.

So you can not make IP to IP SIP trunk .

So we can make a SIP trunk in Issabel which will register  with Cloud Vicidial .We are doing this  because of Cloud Vicidial is having Static Public IP and it will not change.So it will be easy to make SIP trunk. We are using registration with authentication.

Continue reading How to connect your Cloud Vicidial with your office Issabel PBX

Asterisk SIP Troubleshooting command line

Asterisk SIP Troubleshooting command line .VOIP communication common protocol is SIP .

SIP Troubleshooting is very important in VOIP. Below are some basic command used in SIP Troubleshooting.

sngrip      Capture and Analyse SIP Packets on the Command Line

yum install sngrep
apt-get install sngrep

For more details visit :- https://falkus.co/2018/07/sngrep-capture-and-analyse-sip-packets/

Continue reading Asterisk SIP Troubleshooting command line

How to configure Cisco Phone 7975g with Asterisk

How to configure Cisco Phone 7975g with Asterisk

To work with asterisk Cisco Phone 7975g must be upgraded with SCCP to SIP firmware

Follow my old post 

1-  Download SIP Firmware for Cisco Phone 7975g

2- Configure TFTP server and upload SIP firmware

3- Boot Cisco Phone with SIP firmware after upgrade

4- configure SEP_MACaddress.cnf.xml file

5- Reboot the Cisco Phone . Continue reading How to configure Cisco Phone 7975g with Asterisk

vicibox 10 time synchronization problem with your system

vicibox 10 time synchronization problem with your system

If you PHP time and DB time is matching and not syncing with system time

and its showing red line

If DB time is wrong it means that /usr/share/astguiclient/AST_update.pl script does not update DB value. Try to launch it manually and check for output.

If it throws error:

pattern match timed-out at /usr/share/astguiclient/AST_update.pl line 470

 

 

 

 

 

 

 

Continue reading vicibox 10 time synchronization problem with your system

Jio SIP Trunk Plan and Tarrif

Jio SIP Trunk is an IP-based voice service that allows you to make and receive calls through an IP PBX on a single channel with a scale from 10 to 5000 simultaneous calls. Jio SIP Trunk allows you to assign a unique number to each station with the ability to send and receive voice calls. It is a cost-effective and flexible alternative to traditional ISDN PRIs. This scalable solution allows you to quickly and easily upgrade or reduce the number of voice channels as needed. It is easy to integrate and manage because it works over IP. Jio SIP Trunk provides a solution for both incoming and outgoing calls, including telemarketing channels and an ISD facility.

For more information visit Jio website https://www.jio.com/business/jio-sip-trunk

 

Loop detected in monitoring script. Issue with Asterisk? Restarting

Loop detected in monitoring script. Issue with Asterisk? Restarting! error are coming again and again on my fresh installed freepbx.

I was getting above message again and again . see on picture below

Loop detected

 

 

 

 

 

 

I was looking on the google I found the solution and I tried

the below command  from the freepbx community

fwconsole ma downloadinstall http://mirror1.freepbx.org/modules/packages/firewall/firewall-13.0.54.3.tgz

Asterisk Restarting

Now firewall service will start and  Loop detected in monitoring script error will be stopped.