How to reset issabel admin password

How to reset issabel admin password

If you forgot the Issabel Admin password and you are not able to login .

You can reset the password using SSH access .

1- Login to Issabel  using root

2- run the below command

/usr/bin/issabel-admin-passwords  --change

it will ask for to change passwords .

How to secure Vicidial on Public IP

How to secure Vicidial on Public IP.

Vicidial has given  many security options to secure your server as below

• White List (ViciWhite)– Blocks all access except for IPs specifically defined in a ViciDial IP List
• Black List (ViciBlack)– Block any IP specifically defined in a ViciDial IP List (Defaults to SIP/IAX/RTC)
• Dynamic List (ViciBox Dynamic Portal)– Allows agents to manually authenticate with a portal to gain access to ViciDial
• VoIPBL – Community generated list of known SIP attackers, works the same as a Black List
• GeoBlock – Block IPs based on their assigned geographical location, similar to the Black List

ViciWhite is the best method to secure your Vicidial server.

Step -1  Enable IP Lists under admin  > System Setting

 

 

 

 

 

 

 

 

 

 

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How to create scripts in Vicidial for Inbound or OutBound Campaign

How to create scripts in Vicidial for Inbound or Outbound Campaign

Script  will show the content which we will configure in the script screen on agent screen . when calling to  outbound campaign number or call is coming to inbound campaign .

for example I have created a script for outbound campaign to just just the agent name who is calling and to whom he is calling. its depends upon how much data you have related to the you are calling or receiving call.

Your script will show under script tab   as in below image .

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How to change default Vicidial login 6666 to admin other name

How to change default Vicidial login 6666 to admin other name

After fresh setup of vicidial  its gives you default login and password as 6666 and 1234 .

you can change default login 6666 to admin or as you want .

1- Login to your server

2- login to mysql

3-

mysql -u root -ppassw0rd
use asterisk;
update vicidial_users set user='admin' where user='6666';

It will change all records  related to this user .

its is good to change due to security  issue.

How to configure firewall IPTABLES on Vicidial on cloud

How to configure firewall IPTABLES on Vicidial on cloud .

If you are hosting your Vicidial on the cloud then there are big issue with illegal’s SIP registration attacks and illegal’s calls issue.

So its better to block every thing  allow your IPs and RTP packets . this need to be done very carefully otherwise you will lock your self.

Here I am giving an example step by step . and I hope someone can come up some good addition to secure more .

Access your server by ssh

iptables -F
iptables -N SIP
iptables -A INPUT -i lo -j ACCEPT
iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT
iptables -A INPUT -s X.X.X.X -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -s 8.8.8.8/32 -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -p udp --dport 5060 -j SIP
iptables -A INPUT -p udp --dport 5060 -j DROP
iptables -A INPUT -p udp --dport 5061 -j SIP
iptables -A INPUT -p udp --dport 5061 -j DROP
iptables -A INPUT -p udp --dport 10000:20000 -j ACCEPT
iptables -I INPUT 1 -i ens192 -p tcp --dport 80 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -I INPUT 2 -i ens192 -p tcp --dport 443 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -A SIP -s X.X.X.X/32 -j ACCEPT
iptables -P INPUT DROP
iptables -P FORWARD DROP
iptables -P OUTPUT ACCEPT
/sbin/service iptables save


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How to setup your IT Infrastructure for Work From Home

How to setup your IT Infrastructure for Work From Home in low cost with open source secure industry standard technologies.

Here I am going to talk about talk about small and medium size offices and companies who are not able to invest big amount to upgrade or migrate there IT infrastructure  for there workers to work from home in the COVID pandemic .

There are few things mostly you are using in the office as IT infrastructure as end user. if that IT infrastructure is available at your home then mostly people can work from home easily.

I am taking a small office example scenario with 30 employees which  you require to work from home.

Simple small office network diagram .

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How to enable call forwarding from SIP extension Softphone or Analog Phone

How to enable call forwarding from SIP extension Softphone or Analog Phone if you are using Asterisk PBX or Issabel PBX .

From the Softphone or Analog Phone

Dial *72 with number where you want to forward the call for example I want to forward my all calls on

my mobile no 83199999 then i will dial  *7283199999      make sure you are able to dial outside from your phone . and add prefix which you dial for outside calls.

To Disable Call Forwarding

Dial *73