How to configure UCCX Simple Auto Attendant

How to configure UCCX Simple Auto Attendant

I  am going to configure UCCX and CUCM for simple Auto Attendant using inbuilt script (aa.aef) in Cisco UCCX. I am not making any restriction so I am not using CSS and Partition to make it very simple .

we need to go through following steps .

  • Creating UCCX Call Control Group (CTI Ports in CUCM)
  • Adding  UCCX Script Application
  • Adding UCCX Trigger (CTI Route Point in CUCM)
  • Make a Test Call to Auto Attendant

Before going above steps  UCCX basic configuration  should be done as AXL, JTAPI and RMCM integration. As it is the POST  UCCX configuration after installation  .

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How to configure MGCP on Cisco Router and CUCM

How to configure MGCP on Cisco Router and CUCM

To configure MGCP  on Cisco Router and CUCM below are the steps

1- Configure  E1 or T1 Port to work with MGCP

2- Configure Router for MGCP to register on CUCM

3-Configure CUCM

 

For step 1

Follow the link  https://www.gkhan.in/configure-cisco-router-t1-mgcp/

Step -2

mgcp
mgcp call-agent 192.168.100.11 service-type mgcp
mgcp bind control source-interface FastEthernet0/0.110
mgcp bind media source-interface FastEthernet0/0.110
mgcp dtmf-relay voip codec all mode out-of-band

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How to configure Cisco Router T1 for MGCP

How to configure Cisco Router T1  for MGCP

Below steps checked on  Cisco 2811 and 2911 Routers

1- Check the  VVIC  location

R1#sh inventory
NAME: “2811 chassis”, DESCR: “2811 chassis”
PID: CISCO2811 , VID: V05 , 

NAME: “VWIC2-1MFT-T1/E1 – 1-Port RJ-48 Multiflex Trunk – T1/E1 on Slot 0 SubSlot 0“, DESCR: “VWIC2-1MFT-T1/E1 – 1-Port RJ-48 Multiflex Trunk – T1/E1”

 

Show inventory command shows you the location installed VVIC card in our case it is installed on Cisco Router Slot 0.

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Call is connecting but phone is not ringing CCIE Voice LAB setup

Call is connecting but phone is not ringing CCIE Voice LAB setup

I was trying to build the CCIE Voice lab for practice and learn Cisco Voice .I configured T1 connection from HQ site to PSTN T1 with tree channels .HQ site I had to configure HQ site MGCP with using three channels .I configured the MGCP on T1 line and it was registered in CUCM. I  configured T1 line channels manually because i wanted to use 3 channels . as soon as i was applying the registering on cucm it was making it 24 channels . but T1 channels was up and multiple frame was established .when i was calling from HQ site to PSTN phone On the phone call was showing connected but PSTN phone was not ringing. I did the mistake on my PSTN router I did not configured following parameter. so it was not ringing my phone .

dial-peer voice 1 pots
incoming called-number .
direct-inward-dial

Below was the my configuration on HQ site and PSTN site .

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Cisco CME SIP extension as X-lite Phone

Cisco CME SIP extension as X-lite Phone

1- Allows SIP phones to call other SIP phones and H323 calls

voice service voip
allow-connections sip to sip
allow-connections sip to H323
allow-connections H323 to sip
allow-connections H323 to H323

2- Enable IOS SIP Registrar

sip
registrar server expires max 1200 min 300

3- configure the voice register configuration The “voice register global” configuration is similar to the telephony-service configurations used for SCCP phones.

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