How to configure UCCX Simple Auto Attendant
I am going to configure UCCX and CUCM for simple Auto Attendant using inbuilt script (aa.aef) in Cisco UCCX. I am not making any restriction so I am not using CSS and Partition to make it very simple .
we need to go through following steps .
- Creating UCCX Call Control Group (CTI Ports in CUCM)
- Adding UCCX Script Application
- Adding UCCX Trigger (CTI Route Point in CUCM)
- Make a Test Call to Auto Attendant
Before going above steps UCCX basic configuration should be done as AXL, JTAPI and RMCM integration. As it is the POST UCCX configuration after installation .
1- Creating UCCX Call Control Group
Click on Add New
Give the Description
No of CTI Ports according to your requirement and license
Starting Directory Number for Example I have taken 2666
(It will create CTI Ports with number 2666, 2667, 2668)
Click on Add button
It will create 3 CTI Ports in CUCM
Check CTI ports in CUCM
Go to CUCM Administration page, Device >> Phones and find search for CTI Ports
Now Add UCCX Script Application
UCCX Administration, Applications >> Application Management >> Add New
Choose Application Type Cisco Script Application
Click on Next
Give the Name
Maximum Number of Session :-
(I have given 3 because I have created 3 CTI Ports )
Choose Script aa.aef
Click on Add Button
Now Click on Add New Trigger
It will popup and explorer window
Choose Unified CM Telephony Trigger
Now Give the Directory Number Where the Call will hit and run this Auto Attendant
Here I have given 2660 This page will create a CTI Route Point in CUCM with this Directory Number.
Under Call control Group Choose the Group you have created as I have created Helpdesk .
Click On Add button
Now you can Check CTI Route Point has been created in CUCM .
CUCM Administration page, Device >> CTI Route Point >> Find
Now Make a Test call on 2660 .
Now IVR must run
“Welcome to the automated attendant. To enter the phone number of the person you are trying to reach, press 1. To enter the name of the person you are trying to reach, press 2. To transfer to the operator, press 0”
The ‘aa.aef’ and other sample IVR scripts are available at C:\Program Files (x86)\wfavvid_1151\Scripts\system\default
The Good Article I found step by step with call control link